How do I return my Itzy Ritzy item?

Itzy Ritzy wants you to be completely happy with your purchase and we hope you’ll love everything, but understand if you need to make a return. We will accept unused and unwashed items with original packaging for returns and exchanges within thirty (30) days of purchase.

Important Return Notes and Exceptions:

  • You must obtain a return authorization (RA) number in order to return any product. This number serves as your authorization number and our reference number for the return.
    • Any packages shipped to Itzy Ritzy without the Return and Exchange Form and accurate RA# will be refused
  • All returned merchandise must be unused and unwashed with original packaging
    • Any item that has been used or washed is NOT eligible for return
  • All returns have a $3.95 re-stocking fee and shipping charges are NOT refundable
    • This includes the original shipping charge and the return shipping charge
  • Returns will receive a refund issued in the original form of payment
  • All clearance items are final sale and are not returnable

After you’ve reviewed the Return Notes and Exceptions, to return or exchange an item, please fill out the Return and Exchange form HERE

Once the form is completed, please email the form as an attachment through our Customer Support Center to obtain your RA number. We will review the form and email you the RA # and instructions on how to complete your return.

 

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